Delete your account

Settings → Delete account, in the app. It takes about ten seconds. If you no longer have the app, email support@aroralabs.org from your account address instead — a request from any other address is ignored. If you signed in with Apple and hid your email, write from the Apple ID inbox that receives LinkWell's mail and include your account id, which the app puts in the message for you.

You have 30 days to change your mind. Sign back in during that window and everything comes back. After it, the deletion is permanent and nobody — including us — can undo it.

Delete in the app

Open LinkWell and go to Settings.
Scroll to the bottom and tap Delete account.
Read the confirmation, then type delete to confirm.

The app clears the vault on that phone, signs you out and returns to the start screen. Your account is then held untouched for 30 days.

Changed your mind? Sign back in with the same account within 30 days. You will see a Deletion scheduled screen with the days remaining and a Restore my account button. Restoring is instant — same account, same plan, and the links that were on that phone come back too, because the app keeps a private recovery copy on the device for exactly this purpose. That copy never leaves your phone, and the app erases it when the window closes.

Delete by email

If you have uninstalled the app or cannot sign in, email support@aroralabs.org from the address on your account, asking us to delete it. We will confirm it is really you, delete the account, and reply to confirm — normally within a few days, and always within 30.

If you would rather not wait out the 30-day window, say so and we will delete everything immediately instead.

What is deleted

Deleted after the 30 days:

Your account and sign-in details.
Your entire synced vault — every link, folder, tag, note and highlight.
Your device records and usage counters.

Not deleted, and why:

Your subscription. We cannot cancel it — only the store can. See below.
Purchase records. Kept up to 7 years, as Australian tax law requires.
Support emails. Kept up to 3 years after the matter is closed.
Anything on your device. Deleting the account does not uninstall the app; uninstalling removes what is left.
Records we may need for a while. Where a dispute, chargeback, suspected fraud or legal claim is involved, we may hold limited account details for as long as we need them. Copies also sit in routine backups and server logs for a short period before they cycle out.

Do these first

Export your links. Settings → Export saves the whole vault to a file. It works on every plan and takes seconds. Once the 30 days pass, nothing can be recovered.
Cancel your subscription. Deleting your account does not stop billing — only the store can. Cancel in your Apple or Google Play subscription settings first, or you will keep being charged.

Something not working? Email support@aroralabs.org and we will sort it out.